--- title: "How to Log in to HKS CRM: Step-by-Step Guide" language: en type: Guide canonical: https://ar-pay.com/blog/en/articles/login-to-hks-crm/ --- # How to Log in to HKS CRM: Step-by-Step Guide 1. [b2b.hksglobal.group/login](https://b2b.hksglobal.group/login)First, you need to log in here. Please note that you’ll need to download Google Authenticator on another device, as you will need to scan the QR code and ebkb-nter the OTP there. 2. After you log in to your CRM, please go to [https://ar-pay.com/en](https://ar-pay.com/en) and log in to access **ARPAY gift cards**. [https://ar-pay.com/en/product/ar-pay-gift-card-1000](https://ar-pay.com/en/product/ar-pay-gift-card-1000)[https://ar-pay.com/en/product/ar-pay-gift-card-300](https://ar-pay.com/en/product/ar-pay-gift-card-300)[https://ar-pay.com/en/product/ar-pay-com-gift-card-150](https://ar-pay.com/en/product/ar-pay-com-gift-card-150)[https://ar-pay.com/en/product/ar-pay-com-gift-card-5](https://ar-pay.com/en/product/ar-pay-com-gift-card-5)[https://ar-pay.com/en/product/ar-pay-com-gift-card-100](https://ar-pay.com/en/product/ar-pay-com-gift-card-100)[https://ar-pay.com/en/product/ar-pay-com-gift-card-50](https://ar-pay.com/en/product/ar-pay-com-gift-card-50)[https://ar-pay.com/en/product/ar-pay-com-gift-card-10](https://ar-pay.com/en/product/ar-pay-com-gift-card-10)[https://ar-pay.com/en/product/ar-pay-com-gift-card-1](https://ar-pay.com/en/product/ar-pay-com-gift-card-1)[https://ar-pay.com/en/product/ar-pay-gift-card-500](https://ar-pay.com/en/product/ar-pay-gift-card-500) 3. For each completed ARPAY gift card order, you will receive an automatic invoice. Please copy the invoice number from the top right corner. 4. Go to your CRM account, and you will see an option called 'TOP UP.' Paste it there, and always remember to choose 'Redeem by Invoice Code. 5. After this, your total balance in the CRM will be updated with the amount immediately, and you can use this balance to generate gift card products as usual. Note: Keep in mind that you should always use the B2B Card USD Gateway for purchases. If you get the following message: Please switch to our second gateway to access the new daily limits. ## Before You Start: What to Prepare Before logging in to the HKS CRM and topping up your balance through ARPAY gift card invoices, prepare the tools and details mentioned in the guide. The flow is simple, but it depends on moving between the CRM, ARPAY, the invoice, and the TOP UP option in the correct order. - Open the CRM login page at b2b.hksglobal.group/login. - Have Google Authenticator ready on another device so you can scan the QR code and enter the OTP. - Log in to ARPAY at https://ar-pay.com/en after accessing your CRM. - Keep the invoice number from each completed ARPAY gift card order available for the CRM TOP UP step. ## Understanding the Full CRM Top-Up Flow The process connects two parts: your HKS CRM account and your ARPAY gift card order. First, you log in to the CRM using the login page and complete OTP verification through Google Authenticator. After that, you log in to ARPAY, select and complete an ARPAY gift card order, and wait for the automatic invoice. Once the order is completed, the invoice becomes the key detail for the CRM balance update. You copy the invoice number from the top right corner, return to the CRM, open the TOP UP option, paste the invoice number, and choose “Redeem by Invoice Code.” After this step, the CRM balance updates with the amount immediately, and you can use the balance to generate gift card products as usual. ## Step 1: CRM Login and OTP Verification Start from the CRM login page. The guide notes that you need Google Authenticator on another device because you will scan a QR code and enter the OTP there. This means the login process is not just a username-and-password step; the OTP is part of the access flow. 1. Go to b2b.hksglobal.group/login. 2. Use Google Authenticator on another device to scan the QR code. 3. Enter the OTP when prompted so you can access the CRM. If you are preparing this process for repeated use, keep the authenticator device close before starting. This helps prevent delays during the login step and keeps the workflow moving without interruption. ## Step 2: Log In to ARPAY After CRM Access After you log in to your CRM, the next step is to go to https://ar-pay.com/en and log in there as well. This is necessary because the ARPAY gift card order is created on ARPAY, while the balance update is redeemed later inside the CRM. The current guide lists multiple ARPAY gift card product links, including values such as 1000, 500, 300, 150, 100, 50, 10, 5, and 1. Choose the product that matches the amount you want to purchase, complete the order, and wait for the automatic invoice generated for that completed order. ## Step 3: Find and Copy the Invoice Number For every completed ARPAY gift card order, you receive an automatic invoice. The important detail is the invoice number, which the guide says appears in the top right corner. Copy this number carefully because it is the value you will paste into the CRM TOP UP option. - Open the automatic invoice for the completed ARPAY gift card order. - Look at the top right corner of the invoice. - Copy the invoice number exactly as shown. Because the CRM uses the invoice code for redemption, avoid typing it manually if copying is possible. A copied invoice number reduces the chance of missing a character or entering the wrong value. ## Step 4: Use TOP UP in the CRM Return to your CRM account and look for the option called “TOP UP.” This is where the invoice number is used. Paste the invoice number into the TOP UP flow and always choose “Redeem by Invoice Code.” The wording matters because the guide specifically highlights that this option must be selected. 1. Open your CRM account after copying the invoice number. 2. Go to the TOP UP option. 3. Paste the invoice number. 4. Select “Redeem by Invoice Code.” After this, the guide states that your total balance in the CRM will be updated with the amount immediately. Once updated, that balance can be used to generate gift card products as usual. ## Gateway Reminder for Purchases The note in the guide is important: you should always use the B2B Card USD Gateway for purchases. Keep this in mind before completing ARPAY gift card orders, because using the correct gateway is part of the recommended purchase flow. If you see the message “Please switch to our second gateway to access the new daily limits,” follow that instruction as part of the purchase process. The article does not add extra steps beyond that message, so treat the message itself as the key direction to continue. ## Common Mistakes to Avoid - Do not start the CRM login without having Google Authenticator available on another device. - Do not use an incomplete or copied-from-the-wrong-place invoice number. - Do not forget to choose “Redeem by Invoice Code” in the TOP UP flow. - Do not assume the CRM balance is updated until you complete the TOP UP redemption step. - Do not ignore the gateway note when purchasing ARPAY gift cards. ## Quick Troubleshooting Checklist If the balance does not update as expected, review the workflow in order. Start with the invoice, then the CRM TOP UP step, then the redemption option. The goal is to confirm that the completed ARPAY order produced an invoice and that the invoice number was used correctly inside the CRM. 1. Confirm the ARPAY gift card order is completed. 2. Open the automatic invoice and copy the number from the top right corner. 3. Return to CRM and open TOP UP. 4. Paste the invoice number and choose “Redeem by Invoice Code.” 5. Check whether the CRM total balance updates with the amount. ## FAQ ### Do I need Google Authenticator? Yes. The guide states that you need Google Authenticator on another device to scan the QR code and enter the OTP. ### Where do I get the invoice number? You receive an automatic invoice for each completed ARPAY gift card order. Copy the invoice number from the top right corner. ### Which CRM option should I use? Use the TOP UP option, paste the invoice number, and choose “Redeem by Invoice Code.” ### When does the CRM balance update? According to the guide, after redeeming the invoice code, the total balance in the CRM updates immediately with the amount. ### Which gateway should I use for purchases? The guide says to always use the B2B Card USD Gateway for purchases. ## Quick Summary - Log in to the CRM at b2b.hksglobal.group/login. - Use Google Authenticator to scan the QR code and enter the OTP. - Log in to ARPAY and complete the ARPAY gift card order. - Copy the invoice number from the automatic invoice. - Paste it in CRM TOP UP and choose “Redeem by Invoice Code.” - After the balance updates, use it to generate gift card products as usual.