Before You Start \u2014 Replacement Checklist<\/b><\/h2>\n\n\n\nWhat you need<\/b><\/td>\n Branch<\/b><\/td>\n Online (MySTC app)<\/b><\/td>\n<\/tr>\n\nNational ID or Iqama<\/span><\/td>\n Required<\/span><\/td>\n Required<\/span><\/td>\n<\/tr>\n\nOriginal phone number<\/span><\/td>\n Required<\/span><\/td>\n Required<\/span><\/td>\n<\/tr>\n\nNafath authentication<\/span><\/td>\n May be required<\/span><\/td>\n Required<\/span><\/td>\n<\/tr>\n\nPolice report (FIR)<\/span><\/td>\n Recommended (theft)<\/span><\/td>\n Recommended (theft)<\/span><\/td>\n<\/tr>\n\nReplacement fee<\/span><\/td>\n ~SAR 11\u201320<\/span><\/td>\n Varies<\/span><\/td>\n<\/tr>\n\nTime needed<\/span><\/td>\n 15\u201330 min<\/span><\/td>\n 5\u201310 min<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nFirst step for lost\/stolen SIMs:<\/b> Suspend your SIM immediately by calling <\/span>920000900<\/b> or via MySTC \u2192 Account \u2192 Suspend Line. This prevents unauthorized calls and charges before you replace it.<\/span><\/p>\nOption 1: Replace Online via MySTC App (Lost \/ eSIM)<\/b><\/h2>\n
Best for:<\/b> Lost SIM with active Nafath account.<\/span><\/p>\n\n- Open the <\/span>MySTC app<\/b> and log in.<\/span><\/li>\n
- Go to <\/span>My Account \u2192 My Lines \u2192 SIM Replacement<\/b>.<\/span><\/li>\n
- Select your number and reason (Lost \/ Damaged \/ eSIM).<\/span><\/li>\n
- Verify your identity via <\/span>Nafath<\/b>.<\/span><\/li>\n
- Choose SIM delivery or pick-up, and pay the fee.<\/span><\/li>\n
- Your old SIM deactivates instantly \u2014 the new one activates on arrival or at pick-up.<\/span><\/li>\n<\/ol>\n
Option 2: Replace at an STC Branch (All Cases)<\/b><\/h2>\n
Best for:<\/b> Damaged SIM, no Nafath access, or if you prefer in-person service.<\/span><\/p>\n\n- Call 920000900<\/b> to suspend your line before visiting (lost\/stolen only).<\/span><\/li>\n
- Bring your <\/span>national ID or Iqama<\/b> \u2014 no substitutes accepted.<\/span><\/li>\n
- Visit any<\/span> STC branch<\/span> \u2014 no appointment needed.<\/span><\/li>\n
- Tell the rep: <\/span>“SIM replacement”<\/span><\/i> and state your reason (lost \/ damaged \/ size change).<\/span><\/li>\n
- Fill out the replacement form and pay the fee (~SAR 11\u201320).<\/span><\/li>\n
- Your new SIM is issued on the spot and activated within minutes.<\/span><\/li>\n
- Restart your phone \u2014 your number, balance, and packages transfer automatically.<\/span><\/li>\n<\/ol>\n
Which Path Is Right for You?<\/strong><\/h2>\nLost or Stolen SIM<\/strong><\/h3>\n\n- Report the loss immediately to block the line.<\/li>\n
- Then choose one of the following:\n
\n- Have Nafath?<\/strong>\u00a0Replace it online through the MySTC app for the fastest option.<\/li>\n
- No Nafath?<\/strong>\u00a0Visit the nearest STC branch for assistance.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
Damaged or Broken SIM<\/strong><\/h3>\n\n- Go to an STC branch.<\/li>\n
- Bring your old SIM card with you.<\/li>\n<\/ul>\n
Wrong SIM Size (For Example Nano SIM Needed)<\/strong><\/h3>\n\n- Visit an STC branch to request the correct size replacement.<\/li>\n<\/ul>\n
Want to Switch to eSIM Instead?<\/strong><\/h3>\n\n- Open the MySTC app.<\/li>\n
- Select\u00a0eSIM Activation<\/strong>.<\/li>\n
- Follow the on-screen steps to complete the process.<\/li>\n<\/ul>\n
How To Activate An STC SIM Card<\/h2>\n![\"How](\"https:\/\/ar-pay.com\/blog\/wp-content\/uploads\/2024\/05\/Activate-An-STC-SIM-Card-1-800x558.jpg\" "\\"\\"")
Copyright: stc.com.sa<\/figcaption><\/figure>\nActivating an STC SIM card is a straightforward process. Here\u2019s how you can do it:<\/p>\n
\n- Download the mystc App:<\/strong>\u00a0Install the mystc app from your device\u2019s app store.<\/li>\n
- Open the App:<\/strong>\u00a0Launch the mystc app on your device.<\/li>\n
- Select \u2018Store\u2019:<\/strong>\u00a0In the app, choose the \u2018Store\u2019 option.<\/li>\n
- Choose \u2018Mobile and Internet STC SIM\u2019:<\/strong>\u00a0Tap on \u2018Mobile and Internet SIM\u2019.<\/li>\n
- Activate Your STC SIM:<\/strong>\u00a0Select \u2018activate your SIM on your own\u2019.<\/li>\n
- Scan or Enter Details:<\/strong>\u00a0Scan the SIM barcode or enter the serial number manually.<\/li>\n
- Enter PUK2 Number:<\/strong>\u00a0Input the PUK2 number, which can be found on the SIM package.<\/li>\n
- Choose a Package:<\/strong>\u00a0Select the package that best fits your needs.<\/li>\n
- Enter Personal Details:<\/strong>\u00a0Fill in your personal information as prompted.<\/li>\n
- Verification Code:<\/strong>\u00a0Enter the verification code sent to you.<\/li>\n
- Complete \u2018Nafath\u2019 Authentication:<\/strong>\u00a0Finish the authentication process using \u2018Nafath\u2019.<\/li>\n
- Make Payment:<\/strong>\u00a0Pay for the selected package through one of the available methods.<\/li>\n
- Enjoy the Service:<\/strong>\u00a0Once activated, you can start using your STC service.<\/li>\n<\/ul>\n
What to Do If Your STC SIM Replacement Goes Wrong<\/h2>\n1. “Identity Verification Failed” on MySTC App<\/h3>\n
If you see this message, it may be because your\u00a0Nafath app has expired<\/strong>\u00a0or your\u00a0ID isn\u2019t linked<\/strong>. Visit an STC branch \u2014 staff can verify your identity in person.<\/p>\n2. Branch Says Your Account Is “Frozen”<\/h3>\n
Repeated failed verifications can freeze your account. Bring a\u00a0secondary ID<\/strong>\u00a0and ask the representative to\u00a0escalate the case to the back office<\/strong>. Resolution usually takes\u00a024\u201348 hours<\/strong>.<\/p>\n3. New SIM Activated but Old SIM Still Works<\/h3>\n
This usually happens if\u00a0Multi-SIM is active<\/strong>. Only\u00a0one SIM per line<\/strong>\u00a0should be active after replacement. Call\u00a0920000900<\/strong>\u00a0or return to the branch to resolve the issue.<\/p>\n4. Balance or Packages Did Not Transfer<\/h3>\n
Wait up to\u00a02 hours<\/strong>\u00a0for balances and packages to appear. If missing after that, call\u00a0920000900<\/strong>\u00a0with your\u00a0replacement receipt<\/strong>. STC can manually credit your balance.<\/p>\n5. Replacement Rejected Due to Missing FIR (Stolen SIM)<\/h3>\n
If your replacement was rejected because the SIM was reported stolen,\u00a0file a police report<\/strong>\u00a0at the nearest station or via\u00a0Absher<\/strong>. Then, return to the branch or\u00a0resubmit your request through the app<\/strong>.<\/p>\nAdvantages Of Using STC Gift Cards<\/h2>\n
![\"How](\"https:\/\/ar-pay.com\/blog\/wp-content\/uploads\/2024\/05\/Advantages-Of-Using-STC-Gift-Cards-800x558.jpg\" "\\"\\"")
<\/p>\n
STC Gift Cards offer several advantages for users, particularly those who are customers of STC Sawa, one of the leading mobile service providers in Saudi Arabia.<\/p>\n
Here are some benefits of using STC Gift Cards:<\/p>\n
\n- Convenience:<\/strong>\u00a0STC Gift Cards are a convenient way to recharge your phone or gift mobile services to others without the need for cash or credit cards.<\/li>\n
- Flexibility:\u00a0<\/strong>You can choose from a variety of Sawa packages to gift, depending on your budget and the recipient\u2019s needs.<\/li>\n
- Ease of Use:<\/strong>\u00a0They can be easily redeemed through the mySTC app, by dialing a code, or by sending an SMS, making the process quick and user-friendly.<\/li>\n
- Budgeting Tool:<\/strong>\u00a0Gift cards can help with budgeting as they come with a preloaded amount that limits spending to the card\u2019s value.<\/li>\n
- Safe and Secure:<\/strong>\u00a0Using gift cards reduces the risk of fraud and is safer than carrying cash.<\/li>\n
- Widely Accepted:<\/strong>\u00a0STC Gift Cards can be used for a variety of services, including data, voice, and SMS, and are accepted across a wide network.<\/li>\n
- No Expiry on Balance<\/strong>: The balance from your STC Gift Card will be added to your account and can be used to purchase services without worrying about the card expiring soon.<\/li>\n
- Exclusive Benefits<\/strong>: Users can enjoy exclusive benefits and discounts on various products and services, enhancing the overall value of the gift card.<\/li>\n
- Gift of Communication<\/strong>: Gifting a Sawa package shows that you care about the recipient\u2019s communication needs, making it a thoughtful present.<\/li>\n
- Entertainment Options:<\/strong>\u00a0Some STC packages allow for ad-free music streaming and other entertainment benefits without extra cost.<\/li>\n<\/ul>\n
Conclusion<\/h2>\n
STC Gift Cards are more than just a means to recharge your mobile services; they are a gateway to uninterrupted connectivity and endless entertainment.<\/p>\n
With the flexibility to\u00a0choose from various Sawa packages<\/a>, the security of a cashless transaction, and the joy of gifting communication, these cards are designed to enhance your mobile experience at all times.<\/p>\nWhether you\u2019re reaching out to loved ones, enjoying your favorite tunes, or managing your expenses, STC Gift Cards ensure that you can do so with ease and peace of mind.<\/p>\n
So, embrace the convenience and enjoy every moment with STC Gift Cards at your fingertips.<\/p>\n
First step for lost\/stolen SIMs:<\/b> Suspend your SIM immediately by calling <\/span>920000900<\/b> or via MySTC \u2192 Account \u2192 Suspend Line. This prevents unauthorized calls and charges before you replace it.<\/span><\/p>\n Best for:<\/b> Lost SIM with active Nafath account.<\/span><\/p>\n Best for:<\/b> Damaged SIM, no Nafath access, or if you prefer in-person service.<\/span><\/p>\n Activating an STC SIM card is a straightforward process. Here\u2019s how you can do it:<\/p>\n If you see this message, it may be because your\u00a0Nafath app has expired<\/strong>\u00a0or your\u00a0ID isn\u2019t linked<\/strong>. Visit an STC branch \u2014 staff can verify your identity in person.<\/p>\n Repeated failed verifications can freeze your account. Bring a\u00a0secondary ID<\/strong>\u00a0and ask the representative to\u00a0escalate the case to the back office<\/strong>. Resolution usually takes\u00a024\u201348 hours<\/strong>.<\/p>\n This usually happens if\u00a0Multi-SIM is active<\/strong>. Only\u00a0one SIM per line<\/strong>\u00a0should be active after replacement. Call\u00a0920000900<\/strong>\u00a0or return to the branch to resolve the issue.<\/p>\n Wait up to\u00a02 hours<\/strong>\u00a0for balances and packages to appear. If missing after that, call\u00a0920000900<\/strong>\u00a0with your\u00a0replacement receipt<\/strong>. STC can manually credit your balance.<\/p>\n If your replacement was rejected because the SIM was reported stolen,\u00a0file a police report<\/strong>\u00a0at the nearest station or via\u00a0Absher<\/strong>. Then, return to the branch or\u00a0resubmit your request through the app<\/strong>.<\/p>\n STC Gift Cards offer several advantages for users, particularly those who are customers of STC Sawa, one of the leading mobile service providers in Saudi Arabia.<\/p>\n Here are some benefits of using STC Gift Cards:<\/p>\n STC Gift Cards are more than just a means to recharge your mobile services; they are a gateway to uninterrupted connectivity and endless entertainment.<\/p>\n With the flexibility to\u00a0choose from various Sawa packages<\/a>, the security of a cashless transaction, and the joy of gifting communication, these cards are designed to enhance your mobile experience at all times.<\/p>\n Whether you\u2019re reaching out to loved ones, enjoying your favorite tunes, or managing your expenses, STC Gift Cards ensure that you can do so with ease and peace of mind.<\/p>\n So, embrace the convenience and enjoy every moment with STC Gift Cards at your fingertips.<\/p>\nOption 1: Replace Online via MySTC App (Lost \/ eSIM)<\/b><\/h2>\n
\n
Option 2: Replace at an STC Branch (All Cases)<\/b><\/h2>\n
\n
Which Path Is Right for You?<\/strong><\/h2>\n
Lost or Stolen SIM<\/strong><\/h3>\n
\n
\n
Damaged or Broken SIM<\/strong><\/h3>\n
\n
Wrong SIM Size (For Example Nano SIM Needed)<\/strong><\/h3>\n
\n
Want to Switch to eSIM Instead?<\/strong><\/h3>\n
\n
How To Activate An STC SIM Card<\/h2>\n
\n
What to Do If Your STC SIM Replacement Goes Wrong<\/h2>\n
1. “Identity Verification Failed” on MySTC App<\/h3>\n
2. Branch Says Your Account Is “Frozen”<\/h3>\n
3. New SIM Activated but Old SIM Still Works<\/h3>\n
4. Balance or Packages Did Not Transfer<\/h3>\n
5. Replacement Rejected Due to Missing FIR (Stolen SIM)<\/h3>\n
Advantages Of Using STC Gift Cards<\/h2>\n
<\/p>\n\n
Conclusion<\/h2>\n
![\"Follow](\"https:\/\/ar-pay.com\/blog\/wp-content\/themes\/wp-bootstrap-4-pro\/assets\/images\/follow-us-on-google-news-en.svg\" "\\"\\"")
<\/a>","protected":false},"excerpt":{"rendered":"