Transferring your SIM card between Jawwy and STC in Saudi Arabia is simpler than most users expect. Whether you're moving to STC's wider network or switching to Jawwy's digital-first plans, this guide walks you through both directions step by step — covering required documents, store visits, app options, expected timelines, common rejection reasons, and frequently asked questions. You can also find Jawwy Gift Cards, STC Gift Cards, and a wide collection of ARPay Gift Cards.
Step-by-Step: Transfer Your Number from Jawwy to STC
To transfer your number from Jawwy to STC, choose either the in-store or app-based route below.
Option A — At an STC Store (Recommended)
- Gather your documents. Your national ID or Iqama is all you need — no other paperwork required.
- Visit any STC branch. Use the STC store locator to find the nearest location. Walk-ins are accepted; no appointment needed.
- Request Number Portability. Tell the representative: "I want to port my number from Jawwy to STC." Provide your Jawwy number and ID.
- Complete fingerprint verification. This takes about 2 minutes and confirms your identity as the registered owner.
- Receive your new STC SIM. The representative hands you a physical SIM card before you leave the store.
- Keep your Jawwy SIM inserted and wait. When the signal disappears — usually within 2–4 hours on a weekday — the transfer is complete.
- Switch to your STC SIM. Insert the new STC SIM, restart your phone, make a test call, and confirm mobile data is working.
Option B — Via the MySTC App
- Download the MySTC app from the App Store (iOS) or Google Play (Android).
- Open the app → tap Services → Number Portability.
- Enter your Jawwy number and follow the on-screen instructions.
- Upload a photo of your ID when prompted.
- Await an SMS confirmation. Processing time is the same as in-store.
Note: The app may ask you to visit a store for fingerprint verification if your ID cannot be validated digitally. In that case, follow Option A from Step 4 onward.
Read More: Navigate STC Pay Like a Pro: Expert Advice for Every User
Transfer SIM from STC to Jawwy
Moving in the other direction follows a similar pattern. Here's what to do:
- Check eligibility: confirm your STC account is active with no outstanding bills and that the SIM is registered under your name.
- Prepare your documents: have your national ID or Iqama and your current STC number ready.
- Locate a Jawwy store or download the Jawwy app from the App Store (iOS) or Google Play Store (Android).
- Request Number Portability: at the store, provide your ID and current STC number and complete any required forms. Via the app, navigate to "Transfer Number" and follow the on-screen instructions.
- Receive confirmation: Jawwy initiates the transfer and sends you a confirmation SMS.
- Await completion: the transfer typically takes a few hours to 48 hours. Expect a brief service disruption during this window.
- Insert and activate your new Jawwy SIM, then make a test call and verify that mobile data is functioning.
Read More: Talk More, Browse More: Jawwy Prepaid SIMs Offer Freedom Unlimited
How Long Does the Transfer Take?
Transfers between Jawwy and STC — in either direction — typically complete within a few hours, though processing can take up to 24–48 hours in some cases. Three factors influence timing: submission time (requests during business hours are processed fastest); network verification (both providers must confirm your information before completing the port); and public holidays or weekends, which may add delays due to reduced staffing. If your transfer exceeds 48 hours, contact the receiving provider's customer support. To minimise delays, ensure all personal information is accurate and that no outstanding dues exist before submitting.
Common Failure Points and How to Fix Them
These are the most frequent reasons a porting request is rejected:
1. Outstanding balance on your Jawwy account
Fix: Open the Jawwy app, go to Billing, and clear any outstanding amount. Wait 30 minutes, then resubmit your request.
2. SIM not registered under your name
Fix: Only the registered owner can initiate a port. If the SIM is registered under someone else's name, that person must submit the request in person with their own ID.
3. Number ported too recently (less than 60 days ago)
Fix: Saudi regulations require a 60-day minimum between port requests. Check your last port date and resubmit after the waiting period ends.
4. Incorrect ID number submitted
Fix: A single wrong digit causes an automatic rejection. Double-check your Iqama or national ID number carefully and resubmit with the correct details.
5. SIM is suspended
Fix: Contact Jawwy customer support to reactivate your SIM before attempting the port again.
Conclusion
Transferring your SIM from Jawwy to STC — or vice versa — is a well-structured process requiring little more than a valid Iqama and a few minutes at a store or in the app. Although the process cannot be completed fully online and may take up to 72 hours, the ease of switching with just a valid ID and fingerprint confirmation makes it accessible for all users. Keep your original SIM inserted until the signal drops — that's your cue to switch to the new SIM, restart your phone, and confirm service is active.
FAQs
Is there a fee to port from Jawwy to STC?
No. Number portability in Saudi Arabia is free of charge by regulatory mandate.
Will I lose my phone number?
No. The entire point of number portability is that you keep your existing number.
Can I port my number online without visiting a store?
You can initiate the process via the MySTC app, but fingerprint verification may still require an in-person visit for first-time users.
What happens to my remaining Jawwy balance?
Your unused Jawwy balance is generally not transferable to STC. Use it before porting or accept the loss.
My transfer was rejected — can I retry immediately?
Yes, once you've resolved the underlying issue (e.g., paid outstanding dues). There is no mandatory waiting period for rejection-based retries, only for successful port-to-port transfers (60 days).
My new STC SIM isn't working after the transfer. What do I do?
First, restart your phone with the STC SIM inserted. If still not working after 1 hour, call STC support at 920011111 or visit a branch with your SIM and ID.
Can I port a Jawwy business/corporate number?
Corporate number porting requires additional authorization documents. Visit an STC Business Center for assistance.
