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Privacy Policy

Last updated: 3/7/2025

This Privacy Policy describes how Alkhaleej Almushtarakah Co, registered in the Kingdom of Saudi Arabia under CR No. 1009042679, collects, uses, and protects your personal data in accordance with the Saudi Personal Data Protection Law (PDPL).

What Data We Collect

  • Name, address, email, and contact details
  • Proof of identity or address
  • Technical data
  • Payment and transaction data
  • Usage and behavioral data from your interaction with our services

Why We Collect Your Data

  • To create and manage your account
  • To process your payments and orders
  • To provide customer support
  • To fulfil legal obligations
  • To detect and prevent fraud
  • For internal analytics and business development
  • With your explicit consent, to send marketing messages

Legal Basis for Processing

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interest

Cross-Border Transfers

We do not transfer your personal data outside of Saudi Arabia unless:

  • You provide explicit written consent
  • The transfer is necessary to perform a contract or fulfil a legal obligation
  • It is required for public interest purposes
  • The receiving party provides equivalent levels of data protection as required under PDPL

Data Retention

We retain your data only as long as necessary for the purposes mentioned and to comply with legal obligations. For financial transactions, records are stored for at least five years as required by Saudi regulations.

Your Rights

Under PDPL, you have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw your consent
  • Restrict processing
  • Request data portability
  • Object to processing
  • File a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA) if you believe your rights are violated

To exercise any of these rights, contact us at:

Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access.

Cookies Policy

We use cookies to:

  • Remember your preferences
  • Authenticate your session
  • Analyse website usage
  • Improve performance and experience

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